when i arrived, the place was closed. i called the number given to me on the reservation and it went to a voice mail that was full. i called uhaul and kept getting cut off. it took an hour when a uhaul representative called me and told me the key was in the back of the truck. Ok, i got the truck but no dolly and no blankets. i then had to wait till they found a location who had the items and drive to the other side of town to get them but they only had the dollys no blankets.
Dana D
Horizon Fence & Construction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valparaiso, IN 46385
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Customer Reviews
- 4.0 Average Customer Rating
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TERRIBLE TERRIBLE TERRIBLE experience. I chose this location, because nearly every other u-haul location has also been bad, with one exception, that didn't have the trailer I was needing. I showed up to pick up my reserved trailer, and the place was closed. Hours said 7am-4pm. I was there at 9am. Called the phone numbers on the sign for if no one was there. No answer. Called u-haul for help. Put me on a 40 minute hold. Had to hang up. I was wasting time. The location finally called me, and all the girl kept was was, "we not open. we not renting" What does that even mean? There were U-hauls all over their lot. When I tried to merge her in on a call with U-haul, she hung up on me. I was told that my reservation was guranteed, or I would be paid 50 dollars. So.....where's my 50 dollars?
Daniel VBe clear where the keys are left when people are using mobile service.
Lisa BThere was no one available to help with the process. No one on premises. Took several phone calls and almost 2 hours to get through the process. Then the straps on the trailer were useless. I provided pics to the dealer.
James JJohn took great care of me and made sure that the rented item was in excellent working condition. Thanks.
REX S