Thankfully, I took a picture of the odometer and mileage before moving the truck from the rental center because the fuel level was not accurately reported. When I returned the truck, the representative was ready to charge extra no matter what I said until I provided the photo. At the pick up location, the quoted price was about $400 less than what I was going to be charged until I asked for it to be fixed. This was not the fault of the person where I picked up the truck. It was a problem with Uhaul's reservation system.
WENDELL M
Orchards Center Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, WA 98662
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Great service and informative on how the U-Haul system works!
carl fVery kind customer service.
Annabel GThe lost the truck that was returned and keys put in the after hours drop box. As for all of U-Haul: This has been the absolutely worst experience I have ever had. First - They changed the name on the reservation - why? Who knows. Second - after Uhaul called me Friday informing that my reservation was not available until Sunday and they offered NOTHING Uhaul cost me time and money as I had to pay the movers for Saturday in which they did nothing cause we had no truck. I had to ask for a credit and was only given $20! Third - Uhaul called me three times to change the location for the dropoff and we ended with the address of 10621 NE Coxley Dr, we dropped of the truck Monday evening Fourth - I had called to get a refund and had to argue to get $100 after only being offered $30, then $50, then $75. Absolutely ridiculous after what I have been through already. Fifth - Wednesday morning I receive a call from the Andreesen location stating that they have yet to get the truck - that I dropped off Monday at the location UHual told me to! Now they cannot seem to find a large truck and told me they don't want me being charged. WHAT! Sixth - I have again contacted U-Haul for a refund for all this hassle and no word yet. Note: the regional person in Vancouver had to drive to the Coxley location to locate the truck that someone (employee) took the keys from the drop box and moved the truck to the back lot.
JUSTIN RThe locks it took me three hours just to unlock it
Diana F