I ordered online and my reservation said around $63.00 would be due at pickup. NO WHERE did it say there would be an additional hold of $160! Also, I put in my debit card for the reservation and everything seemed fine....until I go to pickup and am told that my prepaid debit card is not accepted. Thankfully I had just received a new credit card - that I hadn't even activated yet! - that was the only way I was able to get my moving truck. If I had known all this before, I could have come prepared. But again, this information (aka hassle) was not mentioned ANYWHERE on the website or on my reservation receipt!! This added way more stress to an already stressful moving day!
REBECCA B
Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, WA 98682
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Upon walk around a tire was found to have a slow leak. Agent handled it excellent and swapped vehicles.
Frederik BMy son, who drove the truck up for me, arrived after hours and wasn't sure what to do. He didn't have my login information, so couldn't use the QR code. We just hoped everything was ok.
Kathleen EJordon was great to work with…
JEFFREY DWas told that if I picked up at this location I would be given a free day, meaning they just added another day to my rental, which I didn’t need, so I got nothing for doing this. Very misleading. I was expecting to have a day of charges dropped off the bill. Won’t recommend U-Haul to anyone, will recommend Penske.
JERID M