The experienced sucked and as a long time customer I will not rent from U haul again. When I arrived the website and app did not recognize my reservation to check out the van. Then I had to call and found out the location hadn’t verified the reservation. After that having never used the app I had to take pictures of all sides of the truck, my self, and drivers license and then wait for verification for a reference I provided. At this point I should have been a U haul employee. I returned the truck after four miles realizing I no longer had time to finish my project after loosing an hour of rental time. I then called customer service for a refund or credit to get the truck again for the full time I rented. What do they do? They were to either email me or call me to discuss instead I get a refund from Manu Ragheb, Area Field Manager for $30 out of the $70 plus spent. You’ve lost a long time customer. Never again for wasting my time and money. I’ve rented a Ferrari with less hassle.
Christopher R
Radius Auto Body
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Venice, CA 90291
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The whole process was very confusing, time consuming and daunting. Staff on the app, phone and at the bodyshop location were all great. The procedure needs to be improved and made clear on booking. It was not clear at all and it was extremely frustrating. The van was great, new, roomy, but had what looked like barf on the rolled up mat on the passenger side. I hope next time I use UHaul there will be a better and more user friendly procedure in place.
Casey DMake it easier to find, and make it easier to return.
Nyil kThis was a horrible experience. Had to go through the U Haul app because it was NOT a full U Haul facility. It was an old car repair shop with two dirty UHaul trucks in the back lot. It took over an hour with 3 calls to customer service reps to get through the process of checking in and getting a key released from the lockbox. This was a terrible experience. This is a TERRIBLE pickup point. U Haul should be embarrassed by this point of contact. Makes U Haul look very cheap.
STEVEN BThe U-Haul I rented wasn’t locked when I went to open it. Super dirty, smelled, no one there to help you and the app is very slow so factor in 15-30 mins to pickup vehicle at this location.
Abigail B