great experience: very straightforward process and excellent customer service.
KATJA T
Abdo Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8V3N1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Better signage is NEEDED for mobile drop off as the trucks and key drop are behind gated fences!! I was told it was in the contracts to call them directly when we arrived but I didn't see this specification, so it was buried pretty deeply in your 20 page contract! We ended up leaving the truck in the parking lot of the address given but I had to return the next day with the key. When I did come back I was told that the truck had a parking ticket for parking in that lot and they were going to make me pay the ticket! This is VERY poor business practice as we left the truck at the address we were given, right beside another Uhaul truck! Obviously we weren't the only ones that did so. As I said, put up SIGNS to call the number upon return. I wasted my time and gas bringing the key back in order to keep said truck safe. We will NOT be renting again from this company and will gladly let others know the poor service we received.
Candice DThis location is my first choice for a truck rental due to location and the operator is always friendly and helpful.
GARY BMy reservation was for 12pm. I arrived at the pick-up location on time, but was told that there was no available unit. Inconvenient experience, will not use U-Haul again next time.
NEIL BThe customer service was outstanding! I was able to pick up my rental quickly and he assisted me the whole time. I really appreciated the time he took to get me set up.
Katharine B