bit confused by signage on storage facility has different name
DIANA C
Walla Walla Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Walla Walla, WA 99362
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Customer Reviews
- 4.0 Average Customer Rating
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I rented from Carson City Nevada on Saturday and needed to drop off at location near my home. When I rented online the only option available for drop off was Tuesday which was odd so I called the CC location. They told me I could drop off early at the WW location to save money if I didn't need the truck until Tuesday. Tuesday was the only option available to select for a drop off date so why should I have to pay extra money when the WW location's website said they were open all day Saturday? When I went to drop off the truck in the early afternoon on Saturday, they were closed. The sign said they would be back at 9:30. It also said they were open until 4:30 I think but there was no one there. I called another location in WW but they confirmed that they could not take my truck as I had to return to the location I selected. She said, if nobody is there, drop the key in the overnight drop off. So I did. Imagine my surprise when I got another invoice from the WW location charging me for after hours service. No refund of the money they charged me. Charged me for 4 days when I only needed 1. And then charging me for after hours because they closed early.....
BRAYDEN MAfter I paid more than $600 to rent the van, they nickel and dimed me for 2 gallons of gas (which is hard to judge given the crappy gas gauge) and charged me a mysterious $20 “after hours” fee even though I dropped the van off at 10:30 AM, 2 hours before it was due. If they refund me these unfair charges, I will improve my review.
JOSHUA SI was not happy not having a guaranteed pickup time, truck, or location. It worked out due to the person at the pickup location but national needs to do a better job.
Stephen FI was surprised that when dropping off the truck there wasn't anyone available to check in the truck while I was there. I just handed the keys to the women inside and was told the truck would be inspected later. That made me a bit nervous.
MICHAEL M