Very fast and professional.
EARNEST K
Warrensburg Moving & Supplies Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Warrensburg, MO 64093
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I reserved a truck with appliance dolly online for another location closer to my moving locations. My reservation was later changed to this location by U-Haul. When I went to pick it up, the location was closed. I spent over 1.5 hours on the phone with the 1-800 number about trying to get the truck because of online and app issues. Once I was finally able to get that taken care of and obtained the keys, I checked the truck and the appliance dolly was not on it but a utility dolly and furniture pads were. This took up space on the truck that I could not use. I was told to contact other U-Haul companies for an appliance dolly, wasting even more time that I didn't need to be wasting, and expected to drive further, adding more miles on the truck that I was told I would have to pay for, before I could even begin moving my stuff in the hottest part of the day now. I was transferred to a customer service representative,who said there was nothing they could do to help me. I asked to speak with a manager and he told me that he was crediting me my account by $50.00 for all the trouble I was going through and removed the appliance dolly charge. As of this date, the account was never credited and not credited back to my credit card. I never could upload the pictures of the truck of how it looked because the text message link that the manager sent me expired. When I called back and spoke with another customer service representative, they typed in everything I identified and told me to take pictures again and hold onto them. Upon returning the truck, the on-site worker could not get the return the vehicle because the site wasn't working. Therefore, I said I would try to return via the app, and the worker wished me luck because they were always having issues with it. I was able finally able to return the truck. This has been the absolute worse experience in renting a truck, from changing my location, to being closed, to picking up the truck using the website and app, not having the equipment, paying for more mileage than I should've had to, losing time, to returning the truck, and still not receiving my credit that makes this even more worse. I will not be recommending this company to anyone, just on the basis of not receiving the credit I was told that I would receive, because clearly the company does not maintain its word/integrity.
Michael FAlex was friendly and helpful. Made the check in and checkout process efficient.
ERIC RDropped off at this location after hours and used the app for the return process
Andres AEverything went well dropping it off, I went to do it a day early because we were done with it, but they were closed, I left the truck and brought the key back, everything went well.
LANNIE S