Location opened at 10am. Mobile pick up was available before they opened and I opted to do that. I went to the location and started the mobile pick up process on my phone and said to contact customer service. They said there was no equipment assigned and they can try to find another location or I can wait until they open. I waited until they opened. When I came back I went in inside and I told the lady what happened. She was very short, just handed me the key and said the trucks outside and to make sure everthing matches. She said there was a truck assigned. But how could I pick up the truck before they opened when she grabed the key from the fridge behind her? Then I asked her which truck was mine and she didn't know.I reserved the truck like 3 days in advance, enough time to get it ready for mobile pick up. No apology or anything.
KELLEY W
Furniture & Mattress Discounters
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chandler, AZ 85224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Staff seemed disinterested and gave me the wrong information as to where the truck was located. The truck, while not extremely dirty was messy inside the cab with some trash on the seat and spill stains on the seats and floorboard. If the trash was left by the prior renter, then shame on Furniture & Mattress Discounters staff for not cleaning it up. If it was left by their staff, then double shame on them! U-Haul would be better served to find another business to sponsor their product.
David MWhen people pull into the area of the location. U-Haul trucks are invisible. You don't make it easy for us to find you.
DESMOND SIt took 35 minutes to get the code for the lock on the back, and then another 10 minutes to get a dolly. You couldn’t pay me to go back to this location.
Kelly WThe listed drop off location was not used. The vehicle was returned to the pick up point
MICHAEL R