The truck was parked in a difficult parking spot and it was not an easy exit. Also, there was a tow light on in the truck for the first portion of my trip with the truck. It would have been nice to get some guidance on how to disengage the tow feature since I was not towing anything and my overall load was less than 1500 pounds.
PATRICK L
Deluxe Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Chester, OH 45241
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Customer Reviews
- 3.5 Average Customer Rating
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We picked up the 20' truck, took it home, and the ramp did not pull out. Also, the gas tank was not full. The inside of the truck cab and box were filthy and we had to clean before we even losded. I called Dean and he said we had to drive the truck back and swap for another truck. This was very inconvenient and put us over 2 hours behind our plan to drive 5+ hours. We would never rent from this location again.
STEVEN CReally good service, friendly and efficient
MATTHEW BThe gentleman that runs it was so nice! I had a problem with my app and he helped with that and took care of the vehicle. Thank you!!
STACY FNo, he never checked the gas mileage or the truck himself. He even accused me of having the key before I even rented the truck. As it was my first time renting. The gas was on E 7.0 exact before pulling off the lot. The check engine light was on and loud like a lawnmower. I am very disappointed in how the service was handled. Which causes me more fees on the back end.
SHANNON U