The entire customer service process was poor. I was told to schedule my reservation on the app so I did. Then when I arrived to pick up the truck I was told I had to change my drop off to a location 20 miles away. When I got to that drop off location I was told they didn’t take uhauls anymore after a recent change in ownership. U-Haul customer service told me to drive the U-Haul back 20 miles to my original drop off location. Then, I was charged mileage for your mistake and told by U-Haul customer service they couldn’t do anything about it and to have a wonderful day.
Regan S
Community Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West, TX 76691
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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