Equipment was fine, but the location would not answer their phone so we could see if the unit was available for an earlier pickup. Very frustrating since we had to drive a lot further to pick it up. Very glad they were able to locate one for me, but it would have been more convenient if they could have had it with our uhaul truck.
Novella F
Carolina Treasure Bins LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28412
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Unfortunately, I don’t have any improvements for the next customer. However, this location has been probably one of the easiest times I’ve ever rented a U-Haul friendly staff, clean truck well maintained and they were willing to go the extra mile for you.
SCOTT EI questioned if this was a drop off at all .. had to go in and ask.. people were nice and helpful thou
KAREN GFine but business was a bit distracted.
ANN SGentleman said the amount of fuel was less than what it really was. Per his paperwork I received via email after I left his establishment, it was at an eighth of a tank when clearly in my picture I took when I dropped it off it was almost to a quarter tank. This seems to be in line with how U-Haul operates overall. Do not drop off at Carolina Treasure Bins even if they say they will give you a discount to do so as you may not receive it. To improve, be honest and accurate. Do not estimate. Use what the gauge says, IE: if it says 92 miles to E, then put that on the paperwork with an actual picture of the gauge and not what the attendant decided to type in.
KEVIN W