We booked our truck close to our location on Campbell Avenue. Our email confirmation clearly showed the pickup location as 1721 University Avenue W, Windsor, ON N9B 1C5, but we were sent to a different location that was much farther away. Our reservation clearly listed the location we originally booked. When we arrived to pick up the truck, it had not been properly cleaned. There was snow on the door, and the shutter was stuck due to snow and ice. We had to remove the snow ourselves and pour water on it just to be able to open it. The gas level was also marked incorrectly. It was shown on the second line, but when we checked, it was actually only at the first line. In addition, the side mirror was broken, making it difficult and unsafe to see while driving. Overall, this was a very poor experience, and I would not recommend this location to anyone.
Pearl J
M And S Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Windsor, ON N9C3L4
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Customer Reviews
- 3.5 Average Customer Rating
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It was quick and easy, not sure how you could make it anymore simply.
KEITH BI was overwhelmed with full of joy and happiness, good etiquette staffs employeed. I conclude to keep it up
COSMAS ANothing it went fine thanks
TODD RThey do frudent activity in recording the mile out. The receipt mile out and the actual dashboad mile rating was not same. It seemed someone drive previously out of the record and they tried to adjust this with later booking.
MD R