This location was suggested as a drop off while I was in Florida due to its location. I picked up the trailer in Florida on Friday afternoon. I was finished with it by 2:45pm Saturday, cleaned it and returned it to this location. There was no U-Haul representative on scene. The other business on property called the rep and he told them to tell me to just drop it off by the dumpster and I would get an email receipt 2 days later on Monday. No other U-Hauls were in this open muddy puddled gravel lot. I reluctantly dropped it off, photographed it and left. I drove by Sunday and the trailer was gone. Monday came and received no email receipt. When I called I was told I would get one on Tuesday, this was the day the trailer was due back per contract. I called Wednesday and was told I would get one in ten mins. Since Saturday when I dropped it off I started to be concerned. Sunday when the trailer was seemingly missing without me having a receipt I really became worried about it being used, being damaged or simply being stolen. This went on a day past it contractual due date and time. The contact at the location was polite and seemed to be trying to help by assuring me I was fine and would get a receipt. I was on U-Haul Chat for an hour when around 1pm I finally received an email receipt. The drop off / return time reflected the limit of my rental, not the fact of Saturday at 2:30pm. Minor irritation but nonetheless indicates it was still dispatched to me all that time when I had zero control over it. From Saturday thru Wednesday I had no idea if this would end well up to me being criminally charged with the theft of the trailer. Very stressful. Again, the gentlemen at this location was very polite on the phone, he seemed generally frustrated as me with trying to get another U-Haul location to accept the return and send me an email receipt. There is some U-Haul in house process that needs to be adjusted here I guess.
BRADLEY D
Redd's Climate Controlled Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Windsor, VA 23487
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Customer Reviews
- 4.0 Average Customer Rating
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Very helpful and quick.
SEAN DGuy was very jittery, appear to be on drugs
RACHEL ZThis was not my original pick-up location and was further away resulting in my going over my mileage to make my trip. Additionally, they did not have all of my requested equipment. The location and manager were great but my overall uhaul experience was not.
Aidyn SThe whole experience was good! The U-haul representative even opened the store up a little early to meet our needs to get the truck!
Jamie M