The location is convenient and check in and check out was easy. The location is not a U-Haul location but rather a convenience store. I'm not sure how you work the responsibility of maintaining the vehicles at a drop location but it needs work. The truck had 7/8 tank of gas and was useable for my needs but not awesome. Floor mats were dirty. Headlight burned out. Cargo area also kind of dirty. All that said, the price was good and everything met my needs.
Scott R
In & Out Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winnipeg, MB R3J0Z3
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- 4.0 Average Customer Rating
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Increase the selection with smaller cars
oleksandr sThe U-Haul truck had a very strong marijuana smell in the cab and even stronger smell in the haul box. The brake lights malfunction as they come on and off while driving.
Laune PI recently completed a long-distance one-way move from Winnipeg to Surrey, BC using a U-Haul truck, and I feel compelled to report what was without a doubt the worst rental experience I’ve ever had. Upon picking up the vehicle, I requested a walkaround inspection to check for damage and cleanliness. The attendant refused, stating that “the truck is good” and that I could “just snap some pictures if I want.” He showed no interest in following proper pre-trip inspection protocol. When I opened the vehicle, I found garbage and dirt in the cab. I did my own walkaround, saw no visible damage, and took some photos for my own protection. Unfortunately, the issues didn’t end there. After loading the trailer and leaving town, the truck began making high-pitched screaming noises while accelerating. It struggled to reach and maintain highway speed—barely making it to 100 km/h. It was clearly suffering from transmission issues. I burned nearly a quarter tank of fuel just trying to match the speed limit , and the drive became stressful, unsafe, and uncomfortable. This kind of mechanical failure on a long-distance, one-way trip is completely unacceptable. What’s even more frustrating is that when I contacted U-Haul customer service, they admitted that “this happens all the time with dealers.” That kind of response is shocking and shows a complete lack of accountability. If U-Haul is going to rely on independent dealers to represent its brand, then it must ensure they follow proper procedures, including vehicle inspections and maintenance checks. Not only was the vehicle poorly maintained, but the service at pickup was dismissive and careless. This experience made a very difficult move even more stressful and unsafe. I expect U-Haul to address this issue and improve oversight of its dealers so other customers are not put in a similar situation. I would also appreciate a follow-up and consideration for a partial refund or credit, given the condition of the vehicle and the lack of proper service.
Benjamin SHe charge me extra $45 for
Anmol A