We made a reservation through the Lake Saint Louis, MO location. They did not have the truck we needed and sent us to this location in Wright City. They did not have the truck we needed either but gave us a different size truck that was very hard to drive and all our items moved around in the truck because it was too big. The drop off for the truck was different too than our reservation. It was a much further drive to drop off. Why do we have a reservation, with a confirmation, when they don't have the truck and place to pick it up as requested? Lake Saint Louis, MO location was not helpful but we didn't have any other option since we were within days of our trip.
John C
Wright City Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wright City, MO 63390
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service! Will use again
Brenden WTruck was parked next to an overflowing dumpster. I bumped and injured my leg on a trailer that was parked to close to the truck.
Donna CThe truck was dirty and had a number of various sizes of screws in the back. The truck only had 60 miles of gas in the tank when I picked it up. I drove around 32 or 33 miles. The company on my receipt charged me a $30 fuel surcharge and $50 for 12 gallons of gas. There were nowhere near 12 gallons of gas in that truck when I started. I expect an adjust adjustment should be made.
Jim KDropped off Trailer site was closed.
Kirk S