It wasn't clear where I was supposed to leave the truck after hours. The instructions near the drop off box say to look at the app. The app says to leave the truck in the lot. But when I arrived at 130am, the lot was locked. With no signage indicating where to leave after hour drop offs. And no accessible rental return area. I drove home and had to come back, I figured it says return by 8am so it must be open by then. It was not. So I had to leave it near the locked lot gate, which im not sure is what I was supposed to do. All In all, I had to double the trip to return it and add extra miles and time after moving my apartment all day. Ill definetly go to a different company next time.
Raven L
Frankland Transportation LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ypsilanti, MI 48198
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Galen GThere needs to be a maintenance on the trailers. We got about 30 miles down the road and had a tire blow out. Put us behind schedule 1hour and 1/2.
BENAVIA MWe dropped off after hours so didn't interact with anyone or see inside.
TIMOTHY WMore detailed signage for the office like "rental office" and sign for customer parking! A bathroom would be very helpful as well.
Isabelo C