Office was not obvious with signage. Employee was not well trained with computer system. Delayed 1 hour from my pick up time due to incompetence and not being able to get keys to truck. Had to switch trucks to a messy uncleaned truck. Overall poor communication skills.
Grant D
1396904 BC Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abbotsford, BC V2T4W7
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Customer Reviews
- 3.5 Average Customer Rating
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Thanks. You made this a pleasant experience.
ROSS LMy appointment was changed to this location, and the staff, as as evidenced by the numerous Google reviews stating the same thing, we're not prepared to receive customers at the proper pickup time. So, my order was not delivered on time. Furthermore, I ordered six blankets online, and when the truck was being signed over the staff refused to count the blankets before leaving and charged for 12 but there were only 10. As a consequence of their ineptitude, I was charged $16 for two missing blankets that were never there to begin with nor were they requested. The staff at this terrible location also had no record of my booking so everything had to be redone repeatedly wasting my time. This was a terrible experience and I will never use you all again. Thank you. The only people I would recommend this location to would be people whom I hate.
YAIR MThe 15’ truck I got was fine, I wish there was a way to use real straps in the truck though, those wooden bars are garbage. I asked for a dolly when I filled out my reservation online, but when I got the truck I had no dolly in it and the person working was gone and there was no way to contact him, so that was annoying. I don’t know how this location runs or operates, but if customers have issues, you should have someone present at the station. Made our move a hell of a lot tougher without proper equipment.
Trevor SArrived at pickup location and could not contact the person in charge of the location. Did not receive code for rental truck keys for almost 30 minutes.
RALPH B