I was sent here by a San Angelo rep, due to the fact that they didn't have the available equipment. I went from San Angelo to Abaline (1.5 hrs drive) to get the "readily available" truck at 1040 and it was not there. I was told to come back at 1440 for a truck and it had and engine light on. I was the sent to a location on the opposite side of town to get a truck to then return to get my reserved trailer. Finally after getting everything together I had to drive back to San Angelo (2hr drive). The amount of time I lost to do all of this was significant and I was only offered alternatives every single part of the way. I understand your policy to solidify this is the 24hrs prior but that fell though. I was depending on you even with the first set back but after that what. No accommodation? No reclamation?
JOSEPH L
Turnkey Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abilene, TX 79603
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Good customer service, friendly, responsive, and efficient.
WILLIAM EThe girls are wonderful and understanding of what I am going through.
MELISSA OThe first truck we were given was not clean, had stuff spilled in the floor of the back. They put us in another truck and it seemed to have an exhaust leak. It was not sounding very well-maintained. Thankfully it ran well enough to get us to our destination. And it was clean and rode smoothly.
Amy LCindy was awesome and very helpful
JENNIFER D