Charged me for a hand truck they didn't have
Ricardo W
Allen Eagle Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allen, TX 75002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The truck was filthy. The dolly we had paid for was not available. Worst of all, no one took responsibility—instead, they just mocked us and said it wasn’t their problem. Even though I was in a hurry and had made the reservation several days in advance, I had no choice but to cancel.
MOHAMAD BAbsolutely the worst, on the website nor did they tell me at the counter until I was already at the location I needed to move things from that I needed to go to the actual U-HAUL place to get the dolly. This is unacceptable I had to drive back and then have them tell me I had to go pick it up and the nearest U-Haul was 30 minutes from where I was at!!!
Kamilah PI rented a truck, dolly, and blankets. This location had NO dolly or blankets. Friendly people at the location, but they didn't have the necessary equipment. Especially a dolly when you are moving is unacceptable.
MATTHEW CA friendly employee by the name Sonia processed my reservation however failed to tell me a hidden cost of $15 U haul should get a consent from its customer to charge any fee. Sonia told me initial fee, milage rate plus tax and gas should have been filled up. She did not mention anything about $15.00. Sonia did not get my consent to charge my card. Going forward please unhide the $15.00 hidden fee and credit my account. Everything should be upfront. Thank you for your service
TAYE D