We arrived on time (10am), and attempted to open the lock box via the online instructions. Going through the process, it eventually directed us to lock box #3.... which was empty. We went to the truck that was left out front, and the doors were un locked, so we checked to see if the keys were inside. Nope. We went back to the lock boxes and some people wandered over. A girl barked at me to close the lock on #3, so I did. then she opened the Key Drop and found the keys for the truck out front. The one that was unlocked and clearly never reviewed by a Uhaul representative. She was so rude that we just took the keys, made a detailed video of the condition of the truck, and left. Three hours later we returned and the location was locked at 1pm, so we went through the tedious process of checking in the truck via the website.
Matthew K
ASAP Printing & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30318
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Customer Reviews
- 2.5 Average Customer Rating
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The way the truck was parked, it was difficult/impossible to get the right photos for mobile pick-up. We had to climb up a steep hill into the trees behind the truck to take a photo of the back of it. Luckily, the photos were accepted anyway. We also had ordered for a queen-sized mattress bag to be placed in the truck upon pick-up, and it was not provided.
Yvonne PYou all are good like you are.Don’t change up 🤗
DEONTE GClean truck inside and out
Asael YTruck was dirty. Site was dark mirror was broken on truck
Danny t