When I arrived to the location, the vehicle I booked was not present, but my card was charged and the check-in process had been completed. After I looked around the lot, I called U-Haul and they were able to find another vehicle for me at a different location nearby. The next morning I received multiple calls from a person I am assuming is the owner or manager stating that I did pick the vehicle up in an argumentative and disrespectful tone. After incorrectly describing what he thought I was wearing which was false and likely mistaken identity he hung up the phone on me. When I called back he stated that it’s his business and he can hang up the phone if he wants to. This interaction shows not only poor inventory management, but also poor customer service. I will likely never use U-Haul from an authorized location ever again.
Cavon E
The Real Auto Spa LP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30331
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Customer Reviews
- 3.0 Average Customer Rating
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Close the facility. The truck was extremely dirty from inside the cabin to the back. The facility could not provide the dolly or pads I requested bc I was told by the owner they get stolen. The trucks were just sitting in a muddy parking lot and when I returned mine it got stuck in the mud
KWAME BSelf Checkout did not work, I rented a Uhual for a 7:30 AM pick up, didn't get the keys until 8:45 AM. No one was onsite to assist. The truck was clean, but that's about the only good thing I can say. After calling the number found on google several times, I did manage to get ahold of the owner, who was not happy to help at all. Showed up not very apologetic, at all! Instead, insisted that I had the wrong code on the lockbox, although I did not. I would not recommend this location to anyone.
Autumn W91938648 - reference # Pickup the van at 11:11am. Dropped it off at 12:58. Pick up mile: 13681.3. drop off mile:13722.5. On the receipt the pickup mile shows 13630. It is impossible to put 100miles on a car within 1hr 47mins in resident area with heavy traffic highway - Atlanta area. I said NO to all insurance/ damage coverage fee but was charged $20. I have videos of the it was good when I picked and dropped it off. (( 13722.5 -13681.3) X1.09) + 19.99 +1(environmental fee) = $64.9 Why was I charged $121 I do have all pictures and videos showing the mile the car was when I picked it up and dropped it off
NGOZi IWhile the customer service team was courteous and helpful. The site manager provided a poor customer service experience. The individual was not on site. The location of the actual U-Haul office for the site is not identified. Again, Lailani who ultimately help me get my rental after an hour of trying was the only reason I might consider using U-Haul again for any of my family's moving requirements.
Courtney D