I had reserved a pickup online for a Saturday at 2:30pm. When i got there, there was no one in the office but a mechanic was able to help me out and I was told the “uhaul guy already left for the day”. I was told to leave the trailer near the gate the following day as they would be closed (Sunday). After getting the bill, i was charged an additional $20 for a “after hours dropoff”. This was never communicated with me and was not disclosed on my reservation. If you are allowing ppl to reserve equipment for a period of time which will be dropped off when the shop is closed- please advise the customer that they will have to pay an additional fee. Your online reservation system also needs to rectify this and actually show available business hours.
Daniel Z
Alcon Body Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Auburn, CA 95603
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Customer Reviews
- 4.0 Average Customer Rating
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Very professional and friendly service
Ken DEveryone was nice. Easy pick up and drop off. Truck was a smooth drive, much appreciated. Thanks!
Sierra DThis location was great!!
SHELLEY G2nd time we use this place We Thank you for your kind help
Michelle P