Lacked the dolly I needed and lacked sufficient instructions to complete initial rental
Gabriel W
Mikes Food & Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, CO 80011
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Customer Reviews
- 2.0 Average Customer Rating
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The front cab was slightly dirty. There was spilled juice of some sort or something near the cupholders otherwise yes it was clean. Everything was great.
Shawn ATerrible, terrible, terrible service. The owner of this gas station and U-Haul place has no idea what he is doing. I dropped off U-Haul an hour before planned drop off time and he is still trying to charge me an extra $66 because he “couldn’t find” the U-Haul when it was parked in front of the store, in front of his camera (which probably doesn’t even work), and in the same parking spot I picked up the U-Haul. He didn’t check the key drop off box until I told the person that called me that’s where the key was placed. I would never go back to this location for a U-Haul. He is scamming people and trying to get more money by saying people return the U-Haul late, or he can’t “find” the U-Haul.
Katherine NTheir entire customer service process is subpar below what I would expect from UHaul.
JUSTICE SGet someone who knows what a goddamned ramp is. The person we dealt with couldnt even confirm the reservation let alone whether the truck had a ramp. They were rude, discourteous, cursed, and should never ever be used to contract uhauls. Incompetence. They barely spoke any english and were assholes. Fuck that place
Leslie H