I wish they would have mentioned that the lock boxes were on the side of building or in front of the building would have saved me 20 minutes with a hurt ankle.
Aquanetta R
Davos Auto Repair & Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78757
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Customer Reviews
- 3.0 Average Customer Rating
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Do not EVER use this location !! I dropped my van off here and there was 1 man there who spoke no English . There was a salesperson that just happened to be there to translate for the man and he said just leave van there ! Thank goodness the translater helped me because I had no idea what to do and this was a very bad part of town . Being a woman I did not feel safe and it was 9am. The man who could speak English told me the guy who normally did the Uhaul stuff came in late in the day so very ridiculous customer service!! Repeat do not use period!!
Caroline Hquick easy friendly
Thomas BThe drop off was after hours -- 6:30 to 7:00 p.m. The location was dark and in a rough area. This was the required location for my return. I drove past at least one, maybe 2 UHaul locations to get there. I would not have been comfortable with my wife returning this truck alone. NOTE - because it was after-hours, I did not interact with the employees at this location. Cannot comment on them (so "personnel helpful" question should be N/A but that is not an option.
DANIEL PMy appointment was for 9:00 am and I did not receive the truck till 10:30am. The young man was slow and made me wait 30 minutes while he dealt with another customer. I would never use U-Haul again if picking up from there .
Jose J