This location is just a Crossfit with a big parking lot. When I pulled up with the trailer, a guy - clearly mid workout - eventually came out of the gym area and told me to back the trailer into a parking spot and unhitch it. He went back to his workout. I approached the door, confused, assuming they would want to check me in, help with the trailer, verify that I returned the blankets, something? A lady came around the counter and said she would get the guy again. He came back, puzzled at what I could possibly need. I asked him to back in the trailer if he wanted it somewhere besides where I left it and to unhitch the trailer. There is no way I could have unhitched this impossibly heavy trailer myself. He and his sweaty back all over my front seat backed the trailer in and unhitched it, then just walked away. If you are looking for service or even some direction about what you are supposed to do, this is not the place.
AMY T
Crossfit Uncommon
(U-Haul Neighborhood Dealer)
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- 2.5 Average Customer Rating
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Assistance with locating and connecting the rented trailer was minimal. The return process was even more challenging—upon arrival, the attendant simply pointed toward the parking lot and instructed me to “drop it next to the blue trailer,” despite the area being crowded with very limited space for backing in. This level of service falls short of the typical U-Haul experience I’ve had in the past.
AARON BPut on some clothes, put someone at the counter, learn to hook up the trailers!!! Customer service is the WORST !!!!!!
Mark PStop overbooking trucks you fucking assholes.
Evan SStop overbooking trucks you fucking assholes.
Evan S