My experience at this location was highly unsatisfactory. It is evident that U-Haul operations are treated as a secondary priority here. Upon both pick-up and drop-off, no staff were present, and I had to enter the gym to locate assistance. The equipment was not ready; the trailer contained moving blankets and a dolly from a previous reservation that I had to clear myself. Furthermore, the employee appeared untrained, struggling to attach the trailer and leaving the safety chains dragging on the ground. When I attempted to return the equipment, the location was closed during standard business hours (afternoon) so I had to extend the reservation (at a cost) for an additional day. Finally, during the eventual drop-off, I was instructed to unhook the trailer myself in the lot without assistance or a check-in inspection. Due to the lack of professionalism, safety concerns, and unusual hours, I cannot recommend this location.
Amy S
Crossfit Uncommon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78753
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It's a CrossFit box. The dude was pretentious.
Michael MThe chains on that trailer probably needs to be swap.. looks like people drag the in the pass. But I had a great costumer service on both locations.. fast.
DANIEL GTodo esta bien
Wilson NVehicle not full of fuel. Requested a dolly , told to go to another uhual to get. Packing mats not requested in drivers compartment n interior not clean. Dirty windshields n windows. Closes too early on a weekend.
Fermin G