U-haul's app needs to be more user friendly and work adequately, especially on the day of moving. Also, U-haul needs to hold themselves accountable to people RSVP'ing a vehicle, only to get a call 2 days prior changing all my morning plans and distances to travel. Moving is not an easy task and people plan things ahead of time on purpose...plans being changed for a service I reserved do not make things any better. I was also told I was going to get comped some of the miles due to ya'lls mistake and I got nothing from U-haul. The specific U-haul rental location I interacted with was fine, but I would like to rate the U-haul customer experience a solid 2 stars. I would not recommend U-haul after this experience.
Guillermo C
Ever Beauty Nursery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edinburg, TX 78542
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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How U-Haul Reviews WorkEverything was organize and had space to back up. If I needed something the gentleman would help me
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