I was not happy that my "preferred pick-up location" was changed to this site. It was a home in a rural area several miles out of town. No one was there when I arrived - except an unrestrained pit bull that ran and jumped on me. Another customer came to return a truck - and ended up leaving it parked on the lawn and took a picture. When someone finally arrived (only after I called U-haul - not the site because they weren't answering the phone), I was told "the dog belongs to the security guards". What??? and it runs free? The associate said they told u-haul that they wanted their hours to be listed as 10:00am - 4:00 ,, but my pick up time was 9:00am. The truck was dirty. There was just over a 1/4 of a tank of gas, but I was supposed to bring it back with 1/2 tank. This place has no business being a U-haul rental location. Uhaul has no business sending people to a location like this. It was obvious they purposely moved the truck I was renting to this location from one in town to give this new location business because it was the only truck located at the site (until the other one was returned there). Uhaul denied it, but the associate confirmed that "yeah, Uhaul brought that truck here last night". I will NEVER use Uhaul again after this experience.
Kathilee W
Bhangoo Trailer Rentals Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bakersfield, CA 93313
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