This was a very bad and stressful experience. We had made a reservation for a 20ft truck at Barry’s Bay 2 weeks before we were moving. 5 days before we needed to move, U-Haul called, and the main part of of one of the most ridiculous conversations, we were told that THEY CAN ONLY RESERVE A TRUCK FOR YOU ONE DAY BEFORE YOU NEED TO PICK UP THE U-HAUL, AS SOMEBODY ELSE MAY WANT TO RENT IT MEANWHILE! So I guess you need to make plans to move the day before you have to be out! WHAT???
tim c
Pinewood Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrys Bay, ON K0J1B0
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- 3.0 Average Customer Rating
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The whole front end of was covered in snow, and the trailer tongue and hitch were frozen to the ground. When I asked who was going to dig out the trailer, I was told that I was, as her husband was not there. This is the 2nd time this has happened. You need to train your dealers to be at least somewhat customer oriented, and have the trailers ready for pickup.
tim cThe person that helped hook up the trailer had no clue what she was doing then told me the that everything was good with the trailer hooked up then I drove into the hwy and it came off and damaged my truck also there is holes in the front of trailer so all my furniture was ruined due to moisture and wetness, and when I picked up the trailer, it was full of snow on top of that. Something needs to be done with maintenance and big time training for the people that are hooking these trailers up because could’ve easily killed myself or a family on the highway when that trailer came off I hope U-Haul takes good look at what’s going on and fixes it before they kill somebody
Colin LGood
ABDULKAREEMO FThe person at reception just said she’d email me. She obviously didn’t want to go look at the truck. I got a credit card charge with zero explanation for charges… for. $190 on top of the $230 plus the fact I had to drive out of my way the day before I was scheduled to pick up the truck. Unhelpful “customer” service
Sarah M