The whole front end of was covered in snow, and the trailer tongue and hitch were frozen to the ground. When I asked who was going to dig out the trailer, I was told that I was, as her husband was not there. This is the 2nd time this has happened. You need to train your dealers to be at least somewhat customer oriented, and have the trailers ready for pickup.
tim C.
Pinewood Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrys Bay, ON K0J1B0
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Customer Reviews
- 3.0 Average Customer Rating
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The person that helped hook up the trailer had no clue what she was doing then told me the that everything was good with the trailer hooked up then I drove into the hwy and it came off and damaged my truck also there is holes in the front of trailer so all my furniture was ruined due to moisture and wetness, and when I picked up the trailer, it was full of snow on top of that. Something needs to be done with maintenance and big time training for the people that are hooking these trailers up because could've easily killed myself or a family on the highway when that trailer came off I hope U-Haul takes good look at what's going on and fixes it before they kill somebody
Colin L.Good
ABDULKAREEMO F.The person at reception just said she'd email me. She obviously didn't want to go look at the truck. I got a credit card charge with zero explanation for charges… for. $190 on top of the $230 plus the fact I had to drive out of my way the day before I was scheduled to pick up the truck. Unhelpful “customer†service
Sarah M.Incorrect inventory was recorded, the trailer I wanted was on site but not in digital inventory. There was only one functional wiring harness of the 4 trailers on site. This is extremely dangerous.
Eric L.