Self/online check-in did not work because you begin the check-in through an email, and they send an email verification code to the same email and you’re unable to back out of that email to check the code and go back to the screen to enter the code. I had to go in to the location to check in which took about 30 minutes because they assist other customers while working on the check-in, I paid for the moving blankets and didn’t receive them, I paid for the appliance dolly and got the smaller one, and I returned the truck almost 2 hours early and got an email two days later saying I never returned my U-Haul. After speaking with U-Haul, they called the location to see what the issue was, I got an email later on saying everything was complete. I told the U-Haul employee that I was charged for the extra equipment and never got it and he didn’t refund me for those. An overall frustrating experience at an already highly stressful time of moving. Would not recommend.
Holly G
Batavia Automotive Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Batavia, NY 14020
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Customer Reviews
- 4.0 Average Customer Rating
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There wasn't a lot of parking.
Patricia TThe staff at this specific location does not know how to process the reservations. They had to keep calling U-Haul. Pick up took a long time and drop off was better
BERNADETTE WIt’s not the location that is the issue. I was overcharged upon returning the vehicle for days that I never had the vehicle for. Charged for miles I never used. Have to go through a process to get reimbursed. Make sure you take pictures of everything— before and after (mileage, gas gauge, outside and inside vehicle) or you have no leg to stand on. That is what saved me. Get it together U-Haul. Wonder how many people have been overcharged that didn’t notice it.
William SThe customer service was terrible.
CAROLYN J