Nothing. Customer service was excellent, knowledgeable and very professional
EMALIE P
Apple Tree Self Storage Perkins
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baton Rouge, LA 70810
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Customer Reviews
- 4.5 Average Customer Rating
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The U-Haul office I used in Baton Rouge was perfectly satisfactory. I rented a 5 X 8 enclosed trailer there, picking it up on Thursday, May 29 in the afternoon. I loaded it on Friday, May 30 and departed for Chicago that day and arrived in Chicago at my destination on Sunday afternoon, June 1 about 3 pm. We unloaded and then came problems. See below. The phone number I was advised to call to make arrangements for the trailer return was awful; I tried to call it as soon as I arrived at my destination there in Chicago and was left holding for more than an hour without ever speaking to an agent. Fortunately, I had looked up the location of a potential return site before I left Baton Rouge and was able to finally arrive there to deliver the trailer, all the while holding to speak to an agent. When I arrived at the return site on Kedzie Ave, I was told they did not have space for me to return the trailer. When I asked for an alternative return site, "they didn't know of one". This discussion went on for a half hour and finally one of the staff there agreed for me to leave the trailer. That was around 4 pm. This experience was very disturbing since I had two other people with me and we were trying to leave the Chicago area asap to get on the road home. So then I get home and discover that the trailer apparently was not officially noted as "returned" until the next day so I was charged an extra day of cost since I was a day "late". The extra cost is not a major issue to me; the hassle at the return site was very irritating. I know doing business in a big city with literally scores of returned trucks and trailers in a congested area is challenging but not answering the phone promptly so I could get an alternate return site was extremely painful. I do not know if I will ever use a U-Haul rental again. Ed Green The return process and office in Chicago was awful.
Ernest GI was astonished at how seamless, efficient, and pleasant my experience was. The customer service, attention to detail, and excellence were carried out with perfection. If this manager has not been recognized as exceptional, it is certainly well past due. This location should be noted as a model location for excellence at every turn and a train-the-trainer spot for a professional development training video. Thank you for a job very well done!
Robin COnce I figured out what u haul wanted it worked well.
Gail VFriendly and good customer service.
DEBRA H