Unmanned drop off, no one answering phone number at the location after 6 calls. Poor drop off instructions. Took photos of everything for proof. Really bad experience. See feedback above in my message for details.
LAURIE S
Tender Kare Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baton Rouge, LA 70815
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I rented a U-Haul trailer and purchased SafeMove insurance and Roadside Assistance. At pickup, a U-Haul employee hitched the trailer to my vehicle. I trusted your trained personnel to perform the hitching correctly. This failure constitutes professional negligence. Four houra after departure — while driving on the freeway approximately 25 minutes from my home in Houston, Texas — the trailer detached from my vehicle, causing significant damage to my rear bumper and surrounding areas. We immediately contacted Roadside Assistance, but due to a lengthy delay, law enforcement had to step in and escort my family — including our 11-year-old daughter — to a secure location. This was a serious safety incident and entirely preventable. I am requesting full reimbursement for the actual cost of repairs to my personal vehicle.
Patricia TThe pick up location were rude and would not help you access the truck. I had to call the 800 number to get access to the truck
jarrod bDid not have truck available at the time had to wait 30 minutes for them to find one at a second location.. Was sent to second location where had to wait over an hour for rep to arrive. Was charged 3 times because of mix up of trucks and being assigned wrong truck at second location.
Jay CWhen a customer has a scheduled pick—up time someone should be there . We were supposed to get truck at 9:30,but after several phone calls ,and almost an hour later from the first call did anyone show up. Also we ordered moving blankets, but didn’t get one.
Mark G