This uhual experience was lacking(not essentially this location, but overall). Didn't get the location I wanted. Location was switched multiple times with pickup and drop-off. I took a picture of my fuel level before leaving, and I filled it where it was when dropping off. I was charged 3 gallons worth of fuel. Just dissatisfied
ANDREW P
Bay Area Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bay City, MI 48706
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Fast , friendly, and sufficient All around great service
TONIA LExtremely dissatisfied. 1. The vehicle was not in alignment and caused sever hand pain and cramping to hold it on the road. 2. There was a drywall screw in our tire - had to call for service once vehicle was loaded. This was obviously there when we picked up vehicle 3. The guy who waited on us acted like he was inconvenienced when I requested to be told about the trailer hook-up. 4. We were not told by the facility that you have to remove the side panels on the trailer to get out of your vehicle. I climbed through the back of a full packed vehicle and sprained my toe. The tow truck driver who fixed our flat was incredible and he explained it to us. 5. There was an electrical issue with the trailer and the left blinker blinked during a right turn. The running lights on trailer did not work properly 6. Starting and ending on a half tank of gas is not a practicaL solution for a move. Its nearly impossible to gauge how much you need to be properly and not overly at half. A full tank is more convenient. Moving is stressful enough, I chose U-haul based on its reputation and the affordability of equipment. I would like to be compensated for this extremely frustrating and difficult situation. Please contact me at (989) 545-0227- Laura Call
LAURA COriginal reservation was not available despite confirmation 24 hrs prior and customer had to go to a different location for pick up.
Steve WThe customer service was excellent and the truck was clean and drove perfectly. There was nothing they needed to improve.
THERESA L