I ordered a dozen furniture blankets with the truck rental. The location didn’t have any and didn’t let me know ahead of time. I indicated there were none in the truck at online checkin, yet the app still charged me for them. Also, the lockbox to get the keys would not open with the code provided.
Russell T
Bay Area Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bay City, MI 48706
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing!
SUSAN LI did not see or use the truck. I only interacted with the area manager and he was super helpful with this rental.
JASEN MThis uhual experience was lacking(not essentially this location, but overall). Didn't get the location I wanted. Location was switched multiple times with pickup and drop-off. I took a picture of my fuel level before leaving, and I filled it where it was when dropping off. I was charged 3 gallons worth of fuel. Just dissatisfied
ANDREW PFast , friendly, and sufficient All around great service
TONIA L