Booked a U-Haul from Bay St. louis a week out. The day before pick-up the pickup location was changed twice, and I ended up having to drive 30 minutes to pick it up. When I picked it up Jennifer has to input my order as a new order in the system; even though I had reserved online. In doing this we both acknowledged that I would be dropping it off in Bay St. Louis; not where I picked it up in Kiln. Yet, I was charged over $100 for returning the U-Haul to the wrong location. So, it's fine for U-Haul to change my reservation twice last minute, make me drive 30 minutes to pick it up, and they receive no penalty. Yet, when I drop off my U-Haul at a location, which I specified to the U-Haul agent I would be dropping it off at upon pickup, I'm charged over $100 as a penalty. Worst policy and customer service mindset ever.
Arthur T
Breaths Boats & Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bay Saint Louis, MS 39520
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- 4.0 Average Customer Rating
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Uhaul representatives were super nice and professional! Only complaint is the smell inside the cab of trucks. Clearly had been smoked in.
MARK SDrop off was not open so was just told to leave next to other UHaul equipment and take pictures to prove we left it.
nancy tVery rude and uncaring
Joseph CNothing
FORREST B