The truck smelled like cigarettes. The store was dirty. Clogged toilet. No key for the smaller truck so we had to use a big one that I struggled to get in. I have physical issues so it was hard to get in it was too high. They made it right with the price which was fair to make it like the truck we wanted but it was hard for me I needed help getting in and out. They split hairs over the amount of gas. We had taken pictures of the gas level before and after. The guy tried his best but he clearly has pressure from the owners to haggle about the gas level. He made the process to get the truck easy. He is a a nice guy and a good worker. This reflects the greater leadership. The ownership. Their policy. Their emphasis on maintaining the business.
Laurie P
Westside Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bedford, VA 24523
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Easy drop-off.
Claudia FBest customer service ever! Truck was very clean and maintained! EXCELLENT!
Lisa DThe rental price went up 67.00 in less than a week
Cynthia wPick up was okay but only one person managing a store and checking for U-Haul. She did her best but still not good. Drop off TERRIBLE after parking in a lot to small a smart ass young man told me to move it when I went inside. I will Never use the location or U-Haul again
GLENN T