VV Food Mart is just a neighborhood rental site; it is new and the staff was good but very slow. However, this is a rating of the area facility and U-Haul in general. We have rented U-Haul trucks several times for long distance moves; this was by far the worst experience ever. (1) There were supposed to be 60 blankets; there were actually 8, necessitating a visit to the area facility for more. (2) After approximately 150 miles the engine coolant was below minimum. After a 1.5 gallon refill at our expense and a further 30 miles, the coolant was again below minimum, necessitating a visit to a repair shop and three-hour delay. (3) Less than an hour after getting back on the road, the "Check Engine" light came on and then went off after a few minutes. (4) Two days later, the "Check Engine" light came on again and stayed on for three hours. A stop at an auto parts store for a diagnosis revealed misfires on two cylinders.
MYRON E
Super Markets Rafa
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Bellingham, WA 98226
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The personnel there were clearly inexperienced at receiving the vehicles. Eventually, they were able to receive the truck, however it took much longer than necessary. I don't fault the people at the store, but I fault U-Haul for not properly training them. The clerk was unable to resolve the improper gas level issue, of course, he has only the computer to go by. Overall, I rate the experience poor.
Mark M