I was under the impression that I would be serviced by a human. No where did it ever say this was self serve. I had much confusion upon picking up the truck. No one to talk with, it took me 30 minutes to figure out it was self serve after the man on the phone number me back.. when booking you should say self serve.
Jaclyn K
MJR Of WNY LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Blasdell, NY 14219
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Location was sketchy, when I returned the truck there were guard dogs literally 10 feet away barking OVER the fence from me as I had to go through the check out. The truck ran great, no issues there, but it was dusty and the front wind shied was hard to see out of. Also, the wind shield wipers were old, streaked badly, and one fell off, I had to re-attach. When I checked out and tried to report the wind shield was dirty and needed cleaning, the app threatened me with cleaning fees and made the check out even longer.... Considering I spend over $1,000 dollars, it was not a good experience, and I will pursue other rental options going forward. UHAUL, very disappointing.
Gregory WDropped off after hours.
KYLE HThe self check in process wasn't expected, it's very long, and I didn't get my credit for not having a dolly in the truck.
Michael DI didn't speak with anyone.
ARTUR K