Very nice shop owner, we shared a history with highway accidents, but he was not that familiar with the computer and told me I would pay less if I returned the vehicle sooner and having used fewer miles. This is a huge problem for me because I was also told by phone that it was only gonna be $40 a day And your bill was exorbitant and inappropriate. I called afterwards to clear up the situation and he never picked up, I left two messages.
KYLE R
Automotive Specialties Repair & Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brimfield, MA 01010
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Customer Reviews
- 3.0 Average Customer Rating
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The truck was down the road from the building. That was not communicated. We located the truck, looked near the truck for the key pick up, and it wasn't there. Drove back to the building, located the key pick up location, picked up the key, and then had to go back to the truck. It was stressful. No one is around, it's in the middle of nowhere, it wasn't great.
Justin SThe truck I rented had not been cleaned by the previous renter but the guy who rented me the truck swept it out. I'm sorry but I don't remember his name but I did appreciate his effort.
JAMES WThey did not include the furniture blankets which I was charged for. The phone number for the place goes straight to voicemail so I cannot even get a refund.
DANIEL Zmy reservation was for brimfield,ma. when call came in i was told pickup was in plainville,ct. 70 mi. away. told this was common practice if one wasn't available at my location. after over 1 hr. i was able to find vehicle. yes in brimfield,ma. automotive specialties were very accomodating. i should have been told by plainville of change and they should have accomodated me
frank l