Our pickup location was changed to the Pump N Munch the day before pickup. When we arrived to pick up the truck the clerk claimed that he couldn't complete the pickup transaction on the store's iPad (not sure if it was an iPad problem, software problem, or employee training problem because we couldn't really understand what he was saying). We had to add the U-Haul app to our phone and complete the pickup that way. The app is horrible. It was difficult to progress to the next step after entering information, and it required 3 or 4 phone calls to U-Haul support. The support people were actually helpful on the phone though, so shout-out to them. After way too long trying to fight with the app and multiple phone calls, and a phone call from U-Haul to our emergency contact to vet us (really?, after we pre-reserved the truck and gave our credit card information when making the reservation) we finally got the magic confirmation number to show the store clerk so he would hand over the key to the truck. We had also reserved furniture pads and a dolly, but they were not in the truck when we picked it up at the Pump N Munch, so we had to go to another U-Haul location to pick those items up.
Thomas S
Pump N Munch
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brooklyn Center, MN 55430
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Customer Reviews
- 1.5 Average Customer Rating
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Communication, accountability, transparency and accuracy. I was intentionally overcharged for both mileage and gas. And even the refund amount that was issued was also incorrect. Had I not kept pictures and receipt, I wouldn’t have been able to challenge the bill.
Joseph SLook over the truck before giving it to someone
Cyan SThe location I picked the truck up at the back of the truck was dirty and the dash board was dirty
Kevin WThey over charge you
Cesar J