I reserved a U-Haul trailer online, but when I arrived at the location, no employee there had access to the computer to complete my reservation. I was handed a business card and told to call the number on the card for help, but no one answered the phone. After waiting and trying to figure out what do a different employee finally came in and was able to get me the trailer. What should have been a quick pick up took far too long. On top of that no one helped to ensure the trailer was properly hooked up to my vehicle. From past U-Haul rentals, I know employees normally preform at least a basic inspection for safety, but that did not happen here. When I opened the trailer, it was infested with ants and extremely dirty with grease and oil, as if it had been used to haul an engine and never cleaned. Since it was the trailer size I needed, I just took it to the carwash myself, so I was able to use it. Overall, this location was unprofessional, unhelpful, and provided equipment in poor condition. I would not recommend renting from this location.
BRENDA L
Ackley Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brush, CO 80723
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Very good service, pleasant experience!
Matthew CThe gentleman who helped us gave me a card and said, here call this guy.
Helen RI was told where to park and they did unhook the dolly but no paperwork to prove I returned in time
DENNIS OI only would recommend this location if you used a reservation, people there could not get paperwork done without it. Took 1 hr to pick up a trailer.
Sam S