The mobile check in wasn’t easy. I was told by customer service the prior day the app wasn’t needed to pickup. I went through the steps which was really slow & it was asking me information that was already entered when making the reservation. When it got to drop off location, it was giving me places I didn’t select. A guy from the shop came up to me & stepped in to assist even though U-Haul had closed at 4:30 pm. I truly appreciate he’s generosity & willing to assist us. Also, our truck only had 1/8 tank of gas which isn’t ideal when you’re in an area you’re familiar with to get gas.
Suzette P
BC Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bryan, TX 77801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I initially reserved truck at the college station location Texas Ave & university. they didn't have the truck and moved to New location. they assisted me and made sure pickup was smooth. above and beyond. I appreciate the assistance of the mgr.good job!
Edward RI had to change equipment and pick-up location and when arriving the location was closed and the mobile pick=up was not set-up for our rental. Luckily someone happened to be in their office on Sunday and helped us get this squared away.
Robert MI ordered boxes and they didn't have them because I somehow had to go to a different location which I was unaware of when purchasing online - that place was very unorganized. I also ordered blankets for the furniture and they did not have them.
Christina BI don't know of anything. Smooth, seamless process.
Mitchell B