Again our drop off location was changed. When we got to the new drop off location they did not want to take the truck. We called U-Haul and were told to drop the keys in the drop box. Overall this was not a good experience if we need to rent another truck we will look for another company other than U-Haul.
KEITH S
Samia Puspa Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buffalo, NY 14212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I didn't like the location as the area seems very deplorable but some of the staff was good and willing to help
LOIS EFelt a little busy. Than you.
MARTHA LI had a very disappointing experience at this rental pick-up location. The process was extremely slow — I had to wait a long time while the staff member manually entered all the information into the computer. After all that, their printer didn’t work, so he ended up taking a picture of the receipt using my phone instead. I left without a printed invoice and was just handed the key. There was absolutely no walk-through or demo of the truck — no explanation of how the lights, brakes, or any basic features work. No one was available to guide or assist me with the vehicle, which is especially concerning when renting a large truck. Overall, the service was unprofessional and lacked the minimum level of customer support I expected.
MUHAMMAD SIt was nice that there were so many UHaul signs since it's a gas station as well, made it easier to find
Emma L