I had a very disappointing experience at this rental pick-up location. The process was extremely slow — I had to wait a long time while the staff member manually entered all the information into the computer. After all that, their printer didn’t work, so he ended up taking a picture of the receipt using my phone instead. I left without a printed invoice and was just handed the key. There was absolutely no walk-through or demo of the truck — no explanation of how the lights, brakes, or any basic features work. No one was available to guide or assist me with the vehicle, which is especially concerning when renting a large truck. Overall, the service was unprofessional and lacked the minimum level of customer support I expected.
MUHAMMAD S
Samia Puspa Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buffalo, NY 14216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It was nice that there were so many UHaul signs since it's a gas station as well, made it easier to find
Emma LThey charge extra too much for gas plus charge the tax on milage and gas. Also for 24 hours booked truck gave you for 1 and half hour. They wanted you to booked the truck for hourly instead of 24 hours. 1 star for them.
BASHARAT AClear the truck of snow and ice. Windshield and mirrors were iced over. Roll up door was frozen shut. Took multiple attempts to get truck out of parking spot due to pile of snow behind truck at the pick up location.
MATTHEW Athere computer is a fraud
DEMETRIOUS L