The whole process was weird. My rental was for 9 am from a location in Waterdown. At 8.10 am i got call informing me that due to non-availability, i could go to another location (in Burlington). This new location was a nightmare. It was a Convenience store, with the lady, having no clue to my questions on the vehicle. All she did was handover the key, and asked me to go to the bigger location close by and ask my questions there. I had to spend 10 minutes trying to get pictures of the vehicle (from different sides), when I should have been on my way. This is the responsibility of U Haul, to make sure renters, are not inconvenienced in doing stuff that they (U Haul), should be doing. Yes, as a gesture for having to change my pick up location, mileage charge was reduced to 69 cents per km. Never going to this location again.
JEREMMY T
Hasty Market 378
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burlington, ON L7T1E8
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Customer Reviews
- 2.5 Average Customer Rating
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Little to no way of telling there is a UHaul within this location.
JONATHAN CNo snow brush or ice scraper found in the rental.
Michael GFriendly fast service
SANJEEVA TThe drop off location did not have any directions on where to drop off the vehicle and had to go on and check, the location was poorly lit and felt unsafe retuning after hours, folding all the blankets late in the night with no good lights
Vikas N