Moving Truck Rental in Burnaby, BC at S Mart
Moving to or from Burnaby BC V5H0E7? Get FREE truck rental rate quotes at S Mart.
Get FREE moving truck, pickup truck and cargo van rental quotes at S Mart
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Burnaby, BC.
Cargo vans and pickup truck rentals in Burnaby, BC
U-Haul cargo van rentals and pickup trucks in Burnaby, BC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Burnaby BC V5H0E7. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Surya Kiran D. on
The picture shown in the self pick up app doesn’t exactly match with the truck. The reference number shown in the app was not written on the truck to identify. I was just trying the key given for multiple vans parked at same location.
Sarah F. on
Awful system to “self pick up” Lost 30 mins of my booking due to the ridiculous process. Have to wait for someone to “live” approve your headshot & drivers license. The first two people denied the booking without explanation and the third time i was asked for two “friends or family” phone numbers and then was approved. When returning there was no option when logging into my account to return the truck! I had to go into the pick up location and the poor convenience store girl had to figure out how to self return through the shops login. SO SO BAD and such a waste of time and data. I will never use U Haul again and will not recommend to anyone.
Karina A. on
Easy to get to via skytrain. Would recommend providing a bit more information for people to know which roads and streets the truck can be dropped off at. Greatly appreciated the staff at the store calling in advance to make sure we understood the self check in process.
ALI D. on
A faster checking out and returning.
Henry L. on
Reserving the truck online was easy however picking it up was a horrible experience. We booked the truck for 0800 and I received a confirmation email to pick the truck up at 0800 and the location provided. When I arrived, the truck was NOT reserved for me and I did not get the truck until 0915. I spent a hour and fifteen minutes trying to figure things out. I had the elevator booked for move out at 0800-1100. I did not get back to the condo until 1000, leaving me with only an hour to move out. It was a horrible experience and I would not recommend it to anymore. Would rather book a moving company
Fabio B. on
I had a problem with the bill. Despite the reservation was $19.95 plus $0.59 per kilometer plus taxes you tried to charge me $89.00 per day. I took this Van with 115 km on the odometer and I returned back with 199 km. So, it should be $69.51 plus taxes. I am still waiting for this confirmation
Joy D. on
Overall a positive experience other than the van pictured that I went to look for did not look anything like the van when I finally found it. I had to go back to Smart to ensure it was the van I was to pick up. Kindly ensure that the vehicles customers are to pick up are described accurately in your online contract pictures. The van for me said "Truck Share 24/7" No indication that it was U-Haul . Also, there were no numbers on the vehicle.
Arturo Andres S. on
Self check in rarely works for me on the app or website - it takes 3-4 times for me to do it before it finally worked.
Robert L. on
Better scheduling system... Never been so stuffed around and frustrated while trying to book and access a rental vehicle. Justin at the S mart Burnaby location was an incredible help while Uhaul scheduling kept getting messy!
Mamad T. on
The app did not work on samsung. It took me an hour to pick up the truck. And when I returned an hour than what I have put in as a return time at the time of reservation, they charged me double. They did not communicated with me ahead of time "if I return later than the return time specified" I would be charged double. My understanding of the rental period was for the whole day. I just put in the return time as an estimate and thought it is just a formality entry in the form. Did not think it was something I would be held against it. When objected to the extra charge, they told me there was nothing they can do about it. So I high jacked the key. They gave a customer service number to call. I called the number couple of times and each time waited for a ridiculous amount of time to speak someone. When finally got to a person, the first one just hang up on me after I barely could say my name. The second time was a very bad connection, we could not hear each other and she just hang up on me too. So I just told the S Mart people that I would be hanging on to the keys until we sorted out. Finally they had someone call me from Uhaul the next day and the person aggreed to wave the extra charges if I returned the keys. The extra charges are waived and I returned the keys. Very bad service both the Uhaul and S Mart. The app only works on iphone. And the customer service over the phone is nothing but a joke. Save yoursef time and do not call them.
Lucas S. on
Location had a very young inexperienced employee working with no knowledge of the uhaul service. Had to wait almost an hour for our vehicle putting me behind schedule for my move. Then the online check in did not work so it took a long time to sort it out. There were three employees at this time and it still took about half an hour to get it sorted with very poor customer service offered. When we asked how long it would take none of them offered a reply. One of them did eventually sort it out. May have been smoother if uhaul online service was working properly. Will not book through this location again.
Francesca O. on
As a first time user, it was a terrible experience. it was stressful, took a full hour to get approved before i could take off. The online service + live approval had trouble getting my DL info. I entered it twice on the computer, gave it verbally to the rep and typed my DL which they still had trouble with. I had to retake photos 3 times. The truck was parked at the opposite end of the block far away from key pickup, i was running back and forth just to get everything sorted out. When i returned the truck, unaware of the returning procedure, i was running back and forth trying to complete the return procedure. I was incredibly frustrated at this point. The cashier who gave me the keys were not knowledgeable on the procedure, they only gave me a piece of paper with instructuons on it. Nothing was clear. I will never do this again.
Aniket N. on
The location and the people working there are great. In fact they're the ones who made my experience pleasant and helping me thriugh some technical issues. The online self check in/ check out from U Haul is what ABSOLUTELY SUCKED. Since this is a self service centre, you gotta do everything online..and BOY! Did I have a horrible experience. When you check in, you provide a picture of your driver licence and yourself. Post this... I was waiting for OVER 40 minutes ..and eventually it was the lady at the storr that bypassed the process and made sure I got what I needed. After this, when I was late returning the truck, by 20 minutes, U Haul had the audacitu to overcharge me. Again, the same lady i the store was able to rectify this. I recomend this metrotown location, but boy, do I wish it was not U haul. Unfortunately, they do have an unofficial monopoly on truck rentals, so we're stuck with it
Jaehyun L. on
Worst Customer Service. Live chat never respond. Cant do self pick up due to system crash. wasted like 1 hour
QingQuan t. on
The gas tank was not fully filled by the previous customer. I had to fill in extra gas with no compensation. You can definitely make some improvement on that.
Jat h. on
Very good service
GRANT W. on
Exterior extremely dirty. When renting should not have to clean glass for safe driving
Gerald P. on
Your self service app was too slow and I wasted 15 minutes on pickup. Equipment and counter persons were excellent.
NAKOA F. on
Person answering the phone told me to google where to drop off the truck which was not helpful at all. Couldn't find my reservation and told me I would be charged extra for drop off, even though I had prearranged a drop off in Burnaby. Hour wait for callback and for confusion to get sorted out. No instruction about dropping off the truck at this location so we left the truck hoping we did the right thing, not very good service at all. The truck was nice and clean and did the job, but the service we received on both sides was very disappointing and ended up costing us a lot more money than we were anticipating to spend. Quote online under 100$ turned out nearly double just in extra fees, not to mention stress and confusion and wasted time trying to drop off.
Segun F. on
No customer service whatsoever
NATHAN S. on
Upon trying to check in, the online self service check-in was not working on my iPhone. I tried several times until the sales associate at S-Mart was able to check in for me. When I got to the van I noticed the exterior was filthy, including the windshield. There was also no wiper fluid so I had to take it to a gas station, which was annoying because I needed to get going ASAP. When I arrived at S-Mart to return the van, the sales person took a long time to figure out how to proceed with returning the van. I explained to her that the check in feature did not work for me and it had to be done on their end, and I wasn't sure how to check-out (I didn't not receive an email or notification telling to to and how to proceed). Once that was sorted out, I spent 30 minutes trying to find a spot to park the van in the designated streets. There was no parking. This is just a very busy area (behind Metrotown station, and lots of construction and limited street parking. I will not return here to book Haul van's in the future.
Aireen L. on
Very helpful staff. Self-serve was easy to use and intuitive. Convenient location.
Ashlee G. on
Properly train staff with self service for uhaul.
MUHAMMAD A. on
The office should have proper Uhaul boards.
Charlotte M. on
I have been renting from UHAUL for decades. This was the worst experience I have ever had with the company. The staff of the S-Mart were totally unprofessional. I must have received 10 emails and 6 telephone calls before my reservation was processed properly. When I went to pick-up the vehicle the next morning staff gave us the wrong location of the cargo van which we had to roam the streets to find and the way she spoke to other UHAUL customers on the telephone was deplorable. The return process was painful and took 50 minutes. This location is great, but I strongly recommend that you find another contractor. This one is a detriment to the UHAUL name!