Always very courteous and efficient
MICHELE S
Hometown Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burns, OR 97720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I am dealing with this more than a month after I rented the trailer. I rented and returned the trailer on November 13. It was close to closing time. The young lady at the front desk said she'd take care of the paperwork in the morning, which was fine with me, as I had a 2+ hour drive to return home. Several days later I got a call from from U-Haul's Boise office asking me when I was going to return the trailer. I explained to the caller that I had already returned it timely to Hometown Auto and that the paperwork was to have been completed the next day. The caller said he'd check into it and I thought that was that. Well, today I get a call from U-Haul in Henderson, NV, asking about the trailer (something having to do with perhaps being stolen from me? It didn't make much sense.). I told him the above, gave him Hometown Auto's phone number; he said he'd call them and get it straightened out. Fine. Then, I get a receipt from U-Haul refunding to me $1,186.20, apparently because U-Haul had charged me this because Hometown screwed up on the paperwork. I hadn't been checking my credit card stuff because everything usually goes through correctly, and because I thought Hometown had done what it was supposed to do. Well, you can imagine my surprise upon seeing that U-Haul was crediting my account over a thousand dollars. I've spent enough time time screwing with this that I think the least U-Haul could do is write me an apology and refund me the $32.95 rental charges for time spent attempting to correct U-Haul's mistakes. And, beyond that, you probably should pay me $100 for the time spent on this as well. I await U-Haul's prompt reply and a check for $132.95. Thank you.
Michael FMake it clear where i should park the u haul
Zane DTook back after hours, no one there
MICHELLE MOwner and crew went above and beyond!
Cheryl R