When booking the truck, I selected the in person check-in option because the pickup was during business hours. When I showed up, the doors were locked and nobody was on the premise. From that point on, it took more than half an hour of multiple phone calls with people from Interstate Motors and U-Haul dispatch to finally access the truck because online check-in no longer worked to open the coded lock containing the truck key.
Domagoj S
Interstate Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2E3P1
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Customer Reviews
- 3.0 Average Customer Rating
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I wanted to arrange for counter pick-up and deal with a person. I could not get to the point on the app or online to be able to register properly because something had to be overwritten on the end of customer service. We reserved the moving vehicle for 9:30am which was the opening time on the Uhaul dealer information. We arrive and the business is completely locked up and no one was present. We left and came back half an hour later which is when Google said they were open and still no one there. Called Uhaul for customer service support and they were very helpful and got us the vehicle keys by walking us through the reservation a second time. The vehicle was cold, the windows encased in frost and ice. This also slowed us down and set us back far enough that we were unable to make the window we had booked with someone to give us help to remove a 3 seater couch from a very tight basement suite. Any time I have ever rented a vehicle in the past it is clean, warmed up and frost/snow free and fully gassed up. Thankfully we were not moving a long distance because it was only half full. All in all a disappointing experience except for the lady who helped us over the phone from Uhaul customer service. So we had zero interaction whatsoever with the building owner or their staff. Basically just a rented parking spot from this business.
Lisa DThe gentleman there was very friendly accommodating and worked very nicely with us. Love the location and I will go back.
James RMake sure the customer gets a hard copy when getting receipts for references or record keeping. Not very professional.
Robert GThe gates were closed and there was nowhere to park the U-Haul, so I had to park on the road.
CAYLEY B