The agent working the desk was rude. Told me that he was a satellite location so he couldn’t give me answers to the questions I had. Over charged me and didnt honour arrangement I had made with U-Haul over the phone. The whole experience pretty awful. I’ll never go back to this location again.
KAREN A
Calgary Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T3E0A2
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Customer Reviews
- 3.0 Average Customer Rating
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Person working at the location had so much scent on that it was difficult to breathe. The vehicle was not maintained well. The windshield was cracked. Felt unsafe.
Alex DWhen I went to that location, I was supposed to pick up the vehicle at 2 p.m., but I only managed to get it at 2:40 p.m. Instead of the 9-foot-long van truck I was supposed to get, they gave me a bigger vehicle of 10 feet in length, because they couldn’t get the paperwork ready. They said, “We will give you a larger vehicle for the same price.” I said, “Okay,” but the car I was supposed to pick up at 2, I only got at 2:40. And the next day, they charged my credit card $102.53, even though I only drove 10 kilometers. When I called and asked, they said, “Oh, we’re sorry, we couldn’t convert kilometers to miles; it was a mistake.” Right now, I am still waiting. I don’t know yet if they will make the payment. I do not recommend the location; they keep you waiting a lot, and, as I said, they charged me too much.
Erol BWindshield of truck dirty. No parking at location to easily / conveniently return truck
Rodney WI booked one week in advance and on the date I got a call in the morning that the van is not available in that morning and there is another van available nearby. However, once we arrived to pick up the van, the van is still not available then we need to pick up in another location. I am appreciated your quick resolve, however I feel that it’s not convenience for hop around to get the van.
Vignesh G