Most of the problem is that I didn't choose this location. This location happened to have a suitable truck to replace the 15 footer that wasn't returned up the street. The dealer at J&I Mini Market wasn't expecting me, didn't speak English and I suspect hadn't properly checked in the truck from the customer who had rented it prior to me. The truck that I rented for a one way trip to Washington had unmarked damage (minor, mostly cosmetic) and a furniture dolly in the back. I received no paperwork. I was handed the keys and that's about it. I called the U-Haul number on reservation text to report the issues, but the person who answered the phone was about the most apathetic U-Haul rep I have ever dealt with. It was a very stressful rental overall. I will note that I had to walk from the first location to the Mini-Market because I could not secure an Uber.
ERNEST B
J&I Mini Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Canyon Country, CA 91351
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Customer Reviews
- 4.0 Average Customer Rating
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U-Haul truck is parked across a very busy wide street. Backing the truck up onto that busy street is a challenge.
PATRICIA MThe attendant clarified to park the truck across the street on Sierra Hwy on an empty lot. I wished instructions were more clear online. Not enough for a bad review. Clarification would just be appreciated to ensure timely drop off. Happy with location of drop off.
MARIO V