Mobile pickup is the way to go!! Convenient way to pick up a truck at any hour! I didn’t have to wait for someone to open an office.
Tina J
Burnt Hickory Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cartersville, GA 30120
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Mobile check in and out was lengthy! Could have been our phone though.
Daniel TI adhered to the terms of my contract. I returned the truck a day early 5/10, to the location was was supposed to return it to, with more gas than when I took possession of it, and I followed the instructions provided in the app to return it. I put the keys in the drop box. 2 days later, I received an email saying I had been charged for and extra day and extra coverage for the extra day. No one verified when the truck was returned. They just took it upon themselves to take money from my account. If this location in unable, or unwilling, to verify the date/time of drop off when they are not open, they should not provide this location as a drop off option if the truck is due back when they are not open. I called U-Haul and was told someone would reach out to me and she could see I initiated the return process on the app on 5/10 at 6:59pm. I hears from someone today, and he acted like it is now my responsibility to prove I dropped it off on time, or in this case, early. How about, if U-Haul is going to break the terms of the contract, and steal money from me, U-Haul needs to prove I brought the truck back late. I expect to be refunded immediately.
Kristin CLocation is great. The 24/7 app is another issue for after hours drop off.
JASON RPoint them right to Jessica I swear she’s the best & needs a raise for her effort & understanding & kindness
CECIL H