Moving Truck Rental in Charlotte, NC at Dirty South Custom Sound & Wheels & Tinting

Except for finding a place to drop off the trailer, everything went well. Seems to me if I am sitting in an almost empty UHaul lot (6601 E. Independence in Charlotte NC), they should take the trailer instead of telling me they are under a "no drop order" and making me find a place to drop it. When I did find where to take it, everything went OK.

I went to take the truck back and there was no lock box. I called the location over 8x and never could get anyone. I was charged for extra days even though I did not have the truck

uhaul sent us to this location after the first reserved location didn't have our equipment. we arrived at 1:30 uhaul said they closed at 2pm. Noone was at the location, doors were locked even thou the open sign was lit up. so we waited on hold with uhaul for 15 min before being sent to yet another uhaul place. this place had the equipment but couldn't check us out because of some computer issue. uhaul stated on the phone we would be able to be checked out via paper but this particular locations manger was very very rude and told us he doesn't do anything by paper and told us to leave as he couldn't help us. uhaul then was able to get ahold of a regional manaher who sent us back to dirty south and would complete the process via phone and email. we got back to dirty south and realized the original size trailer we reserved was not available and we had to get the next size up meaning we also had to pay the extra for that size even thou it was not our fault. in the middle of checking out via phone the owner finally showed up and came out side and started to check us in after i already told him it was handled over the phone. I then asked him to help us hook up the uhaul as this one was bigger than the one I normally get. he helped us. we thought the uhaul trailer was attached right and everything as he said but when we got to our destination the uhaul trailer popped off the hitch and detached its self. thank god the trailer was only 1/2 full and also thank god it did not flip!! it took my bf and his friend to reattach it properly as i am pregnant and can not lift on it and that sucker empty is heavy enough. we realized after reattaching the trailer our selves how unsafe the uhaul originally was that the ball wasn't locked into the trailer at all one rough bump on the road could have caused alot of problems!! I have towed uhuals multiple times never had an issue so this was scary. when it popped off we were lucky enough to be at the house and not on the highway. anywho 2 hrs of driving around looking for equipment that had been reserved well in advance and talking to more than 4 customer service reps ( who were amazing patient and understanding btw) we finally got equipment. always beware of your trailer making sure it is safe because obviously these authorized dealers are not trained on how it should be hooked up.

The self serve mobile app is a great idea I think. The key was not where they app said it would be and the location was not aware of the process...my guess is this is just getting the kinks out of the new system.

Totally unsatisfactory to drive for 7 hours into town and be turned away from my first location by the manager Lance Sosebee (I was assigned this location by uhaul). Actually, he wasn't even there as he has an hourly employee told me I couldn't drop off my trailer there. He also wouldn't return my calls. And there was space on the lot, which was insult to injury. Exceptionally poor customer service at 6601 east independence blvd by the general manager. They told me to drive to the place that actually took my trailer in, which was Dirty South on independence boulevard. But it added 2 hours to my trip to do this.

First of all I ordered a 10ft from a specific location, it wasn't available there so they reserved it a location that was farther away. Then when I got to that location the 10ft wasn't even there. Had to use a 17ft but with it being farther away it added considerable amount of mileage. When I got the truck it was barely above a quarter tank, therefore I filled it back to that amount once I was done using it, but looking at the contract I was charged an EZ fuel charge of $17 which makes zero sense.

The two clowns at this pick up site had no idea what they were doing. They were clueless. It took an hour to get my trailer. In addition to that they overcharged me. I repeatedly declined insurance but, despite that, but felt the need to charge me for that anyways. In short, I'm not impressed.

It was great!